Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

LMFSF3011B Mapping and Delivery Guide
Advise customers on interior decoration

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency LMFSF3011B - Advise customers on interior decoration
Description This unit covers the competency to advise customers on colour coordination, fabric selection and styles in relation to soft furnishings.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Nil
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Identify work requirements
  • Job requirements are identified from customer's initial instructions or enquiries and work instructions
  • Potential site problems or site specific requirements are identified
  • Work sequence is planned, including quality checkpoints
       
Element: Prepare for work
  • A range of materials and products are selected to match customer requirements, suitability for the purpose and work instructions
  • Sample materials, products and visual aids are collected
  • An appointment is arranged with the customer and an appropriate time plan is agreed
       
Element: Confirm customer requirements
  • Questioning and active listening techniques are used to clarify customer needs
  • Customer requirements are identified professionally, courteously, with tact and without presumptions
  • Customer requirements are fed back accurately in language that can be understood by the customer and enterprise staff
  • Customer requirements are documented in accordance with relevant industry, legal and/or enterprise standards and procedures
       
Element: Provide advice on interior decoration options
  • Viable options for colour, fabric and design that are relevant to the customer's requirements are generated
  • Relevant suppliers are contacted to research alternative options, if required
  • Options for colour, fabric and design are explained to and discussed with the customer to facilitate customer understanding
  • Fabric or product samples and/or visual aids are made available to the customer, where appropriate, to facilitate customer understanding
  • Benefits and approximate costs of each option are explained to the customer to facilitate informed decision making
       
Element: Agree selection with customer
  • Customer preferred option, including agreed delivery timeframe, is determined
  • Customer commitment to agreed option is gained, in accordance with workplace requirements
  • Documentation is completed following workplace procedures, including any required specification sheets for products selected (eg colour, fabric, style, track type) and drawings
  • Assistance with any paperwork requiring completion by customer is provided where appropriate
       
Element: Finalise process
  • Sample products are returned to storage as required
  • Contact is maintained with customer throughout manufacture and installation process, if required
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects of evidence

Identify products and materials used in interior decoration, and any special handling requirements for those materials

Interpret work order and locate and apply relevant information

Interpret plans and work instructions

Advise customers on at least three occasions involving both fabric and colour selections

Work effectively with others

Modify activities to cater for variations in workplace contexts and environment

Resource implications

Sample fabrics and products, visual aids, tools and equipment.

Method of assessment

Assessment methods must confirm consistency of performance over time and in a range of workplace relevant contexts.

Assessment should be by direct observation of tasks and questioning on underpinning knowledge.

Assessment should be conducted over time and will generally be in conjunction with assessment of other units of competency.

Context of assessment

Assessment may occur on the job or in a workplace simulated facility with relevant process equipment, materials, work instructions and deadlines.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

collect, organise and understand information related to work orders, and current trends and styles in interior decoration

communicate ideas and information to enable confirmation of requirements and specifications, coordination of ideas with customers, and the gaining of the customer's confidence

plan and organise activities, including the preparation and layout of the worksite and the obtaining of equipment and materials to avoid any backtracking, advisory services

work with others and in a team by recognising dependencies and using co-operative approaches to optimise workflow and productivity

use mathematical ideas and techniques to correctly complete measurements, calculate area and estimate material requirements

apply analytical techniques to many customer requirements with preferred options

use workplace technology related to locating and analysing options for the client

Required knowledge

interpretation of plans and work sheets

colour coordination and matching

fabric types and applications

current trends in soft furnishing styles

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Unit scope

This unit covers work involving providing advice to customers on colour coordination, fabric selection and styles in relation to soft furnishings

Unit context

OHS requirements may include legislation, building codes, material safety management systems, hazardous and dangerous goods codes and local safe operating procedures or equivalent

Work is carried out in accordance with legislative obligations, environmental legislation, relevant health regulations, manual handling procedures and organisation insurance requirements

Work requires individuals to demonstrate discretion, judgement and problem solving skills in determining customer and site requirements. This may be demonstrated either individually or in a team environment.

Tools and equipment may include:

measuring and calculating equipment

including tapes

rulers

calculators

computers

Materials may include:

product and fabric samples

and visual aids (photographs

magazines

trade brochures

sketches

Personal protective equipment

Personal protective equipment is to include that prescribed under legislation, regulations and enterprise policies and practices

Information and procedures

Workplace procedures relating to customer service

Product manufacturer specifications and operational procedures

Work instructions, including job sheets, plans, drawings and designs

Workplace procedures relating to reporting and communication

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Job requirements are identified from customer's initial instructions or enquiries and work instructions 
Potential site problems or site specific requirements are identified 
Work sequence is planned, including quality checkpoints 
A range of materials and products are selected to match customer requirements, suitability for the purpose and work instructions 
Sample materials, products and visual aids are collected 
An appointment is arranged with the customer and an appropriate time plan is agreed 
Questioning and active listening techniques are used to clarify customer needs 
Customer requirements are identified professionally, courteously, with tact and without presumptions 
Customer requirements are fed back accurately in language that can be understood by the customer and enterprise staff 
Customer requirements are documented in accordance with relevant industry, legal and/or enterprise standards and procedures 
Viable options for colour, fabric and design that are relevant to the customer's requirements are generated 
Relevant suppliers are contacted to research alternative options, if required 
Options for colour, fabric and design are explained to and discussed with the customer to facilitate customer understanding 
Fabric or product samples and/or visual aids are made available to the customer, where appropriate, to facilitate customer understanding 
Benefits and approximate costs of each option are explained to the customer to facilitate informed decision making 
Customer preferred option, including agreed delivery timeframe, is determined 
Customer commitment to agreed option is gained, in accordance with workplace requirements 
Documentation is completed following workplace procedures, including any required specification sheets for products selected (eg colour, fabric, style, track type) and drawings 
Assistance with any paperwork requiring completion by customer is provided where appropriate 
Sample products are returned to storage as required 
Contact is maintained with customer throughout manufacture and installation process, if required 

Forms

Assessment Cover Sheet

LMFSF3011B - Advise customers on interior decoration
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

LMFSF3011B - Advise customers on interior decoration

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: